Travel Counsellors
Travel Counsellors Pty Limited is a licensed travel agent and a member of the Travel
Compensation Fund.
These Booking Conditions apply to the person making the booking and all other persons
on whose behalf the booking is made.
Please read these Booking Conditions carefully. They apply to all bookings made
through Travel Counsellors (“Travel Counsellors”), who are acting as agents on behalf
of all of the suppliers (including airlines, tour and cruise operators, car hirers
and accommodation providers) in your booking.
You are contracting with the suppliers, whose terms and conditions apply to your
booking. Copies of those terms and conditions are available upon request.
These booking conditions govern your relationship with Travel Counsellors.
The person making the booking must be at least 18 years of age and must be authorised
to make the booking on behalf of the members of the party. The person making the
booking must also provide a copy of these booking conditions to the other members
of the party.
The Contract
After we have received your deposit or full payment (if applicable) and we have
issued a confirmation invoice, a contract will exist between you and each of the
suppliers, effective from the date printed on your invoice. The terms and conditions
of each supplier you have booked with will apply to your booking. Once the contract(s)
is made, the airlines, accommodation provider and any other supplier is responsible
for providing you with what you have booked.
Agency
Travel Counsellors acts as a travel agent. We arrange travel services and sell travel
related products on behalf of suppliers such as airlines, tour and cruise operators,
car hirers and accommodation providers. In doing so Travel Counsellors gives no
warranty nor makes any representation regarding the services to be supplied or the
products purchased by you. Your booking will be subject to the terms and conditions
applied by the provider of the service or products. You agree that if the travel
services or products are not supplied in accordance with your booking your remedy
lies with the service provider and not Travel Counsellors.
Prices
Every effort is made to ensure that the prices quoted to you are correct; however
Travel Counsellors acts only as an agent and relies on information provided to us
from the suppliers of the travel services and products. We will bring to your attention
any change in price made prior to you completing your booking and paying the balance
of the price. Please note some tour operators and travel service providers reserve
the right to increase the price of your travel arrangements due to increases in
airfares, hotel accommodation charges and currency fluctuations.
Airfare Conditions
Many airfares are subject to strict conditions regarding amendments, cancellations
and refunds. In addition airlines impose taxes fees and charges. It is your responsibility
to ensure the type of airfare you purchase is suitable for your needs.
Airline Taxes and Fuel Surcharges
All airfares are subject to taxes and charges levied by both government and the
airlines themselves; in addition global fuel costs are constantly increasing. Airlines
pass on the increase in taxes and fuel surcharges without notice and whilst we will
endeavour to advise you of these charges in advance that may not always prove possible.
Travel Counsellors reserves the right to pass on fuel and tax increases, levied
by airlines, without notice.
Airline E-tickets
International and domestic airlines are replacing paper tickets with electronic
tickets called e tickets. All passengers travelling on an e ticket will be required
to produce photo identification at check in.
Airline Schedules
The airline on which you are booked may change its departure time. It is your responsibility
to contact the airline to check there has been no change to the time of departure.
Alterations made by
If you want to change any part of your booking, we will do all we can to help. However,
the suppliers are under no obligation to make any change, although with reasonable
notice (usually more than four weeks), changes may be possible. If a supplier is
able to make a change, Travel Counsellors will charge an administration fee per
booking as set out in the attached schedule of fees.
Cancellation Fees
If you cancel your booking you may incur a cancellation charge. The amount of this
charge will vary depending on when the cancellation is made and the terms and conditions
of the supplier of travel services or product. If you are entitled to a refund please
note Travel Counsellors is unable to provide you with funds until they are received
from the supplier. Travel Counsellors will charge a cancellation fee per booking
as set out in the attached schedule of fees.
Liability
As Travel Counsellors is only acting as an agent we have no liability in respect
of the supply of any element of your booking, including any liability for illness,
personal injury, death or loss of any kind, delay and inconvenience caused directly
or indirectly by any provider of travel services or products or by other third parties
unless caused by our negligence. Any claim for damages for injury, illness, loss
or death must be brought against the relevant supplier of the travel services or
products.
Nothing in these terms and conditions shall be read as excluding, restricting or
modifying rights under the Trade Practices Act and other legislation given to consumers
in relation to the supply of goods and services.
Force Majeure
Travel Counsellors shall not be liable for any loss or damage incurred by you as
a consequence of Travel Counsellors or any of the suppliers being unable to perform
its obligations under your contract(s) due to the unusual or unforeseeable circumstances
(a “force majeure event”) beyond the control of the party affected by the force
majeure event.
Travel Insurance
Travel Counsellors strongly recommends that you take out comprehensive travel insurance
at the time of paying a deposit. The policy should provide cover for loss of deposit,
cancellation and additional expenses, medical expenses and repatriation and loss
or damage to baggage and valuables. You are responsible for making any special or
increased insurance arrangements which you deem are necessary.
Service Fees
Travel Counsellors may at its discretion charge service fees on your booking. Our
service charges are set out in the attached schedule of fees.
Payment by Credit
Credit card surcharges may apply to payments made by credit card. In the event you
pay by credit card but the services are not provided by a third party provider of
travel services or products you agree that you will not take steps to charge back
your payment to Travel Counsellors.
Passport and Visas
It is your sole responsibility to ensure you have a valid passport at the time of
travelling and that you hold all necessary visas and permits. All Australians must
hold a valid passport for international travel. Some countries require you when
entering to hold passport with at least six months validity. Australian permanent
residents require a valid re-entry permit. Children are required to hold individual
passports.
Complaints
We hope you will have no reason to complain but if you are unhappy with any aspect
of the services provided you must report it immediately to the supplier, or contact
Travel Counsellors. We shall attempt to resolve the matter immediately but if you
remain dissatisfied you must write to us within 28 days from the end of your trip
or holiday. Failure to complain at your destination may mean we will be unable to
resolve the dispute after you return home.
Data Protection
In order to process your booking we need to pass your details to the relevant suppliers.
We will take all reasonable precautions to ensure the security of that information.
We may also use the information you provide for marketing purposes and, if you do
wish to receive any further information, please inform Travel Counsellors.
General
Travel Counsellors reserves the right to alter these terms and conditions at any
time.
Governing Law
Your contract with Travel Counsellors is governed by the laws of Victoria and you
agree to submit to the jurisdiction of the courts of Victoria to determine any dispute
pertaining to the contract.
Schedule of Fees
Travel Counsellors Pty Ltd reserves the right to apply to above service fees in
addition to those by airlines, tour operators and other services providers that
you may use as part of your travel arrangements handled by Travel Counsellors Ltd.
Travel Counsellors acts as an agent on behalf of airlines, tour operators and other
service provideers only. travel Counsellors Pty Ltd accepts all monies paid and
commitments given subject to our terms of trade and schedule of fees and those stipulated
by other service providers you may use as part of your overall arrangements handled
by us. These conditions apply to yourdelf, your family or travelling companies that
you represent or make payments on their behalf.
our professional Travel Counsellors will advise and provide you with all the relevant
documentation and schedule of fees prior to your financial commitment being made.
Travel Counsellors strongly recommends travel insurance
Download these Terms and Condtions here