Booking with a TC comes with protection that you won’t find elsewhere

18 March 2020

No one wants to think about their dream trip going wrong, but how you choose to book your travel can mean the difference between enjoying a relaxing break overseas and being left high and dry, out of pocket and out of luck.

These days, there are so many different ways to book your travel. But is that bargain hotel room you booked online via a third party website all it’s cracked up to be? What about that cheap airfare that comes with so many hidden fees and charges it actually ends up being more expensive than a full service carrier?

Booking with a trusted, experienced Travel Counsellor will help you avoid these common pitfalls that catch so many people out. Here are three money-can’t-buy benefits that come with booking your travel with a Travel Counsellor:

Top level financial protection

Every year, a number of unlucky Aussie travellers end up losing their hard-earned money through no fault of their own. Whether they’ve been scammed by untrustworthy travel agents, paid for fares with an airline that’s gone bankrupt, or booked online only to realise their luxury villa looks nothing like the photos, there are many ways travellers can be let down, ripped off and left with nothing but regrets.

Think it won’t happen to you? In March 2019, Icelandic budget airline WOW collapsed, leaving thousands of holidaymakers stranded and out-of-pocket. And more recently, the collapse of Cox & Kings and Thomas Cook Holidays - one of the oldest travel companies in the world - is an awful reminder that even big organisations are not immune to failure.

So how do you ensure your holiday dreams don’t end up in tatters? By booking with a reputable agent that offers full financial protection against supplier collapse of course! When you book with a Travel Counsellor, your money is always safe in the event that an airline goes bankrupt overnight or a hotel chain goes into administration. Not only will your deposit or payment be safe, you’ll have a dedicated, caring Travel Counsellor working round-the-clock to find alternative travel arrangements. 

Expert advice from someone who cares

Caring is something Travel Counsellors excel at. Instead of viewing customers as numbers, Travel Counsellors take the time to really get to know the person behind the booking. Whether you book monthly work trips or an overseas holiday for your family once a year, Travel Counsellors love nothing more than making their clients happy by putting together the very best itineraries in the business.

While each Travel Counsellor is different, it’s not uncommon for them to meet clients at a café for a coffee or visit their home for a chat about travel over a cuppa. Taking the time to ask questions, listen to the answers and build a relationship makes all the difference. When your travel agent genuinely knows and cares about you, they’ll not only provide the best customer service, they’ll also deliver the exact travel experiences you’re looking for, with a warm smile. Try getting that from a website!

Round the clock service, day and night, all year long  

Of course, if something goes wrong while you’re overseas, your Travel Counsellor will move swiftly to arrange new plans for you. But what if it’s 3am in Australia? Surely your Travel Counsellor won’t be contactable?

The good news is that no matter what time of day it is, you’ll always be able to receive help from the Travel Counsellors team via the dedicated Duty Office team. Whether you’re experiencing a medical emergency and need to change your travel plans, or have to rebook flights on short notice to avoid a typhoon, the Travel Counsellors Duty Office is on hand 24/7, 7 days a week, 365 days a year, even Christmas Day.

This peace of mind can’t be underestimated. You just can’t put a price on knowing that on your next holiday you’ll be taken care of by a team of caring professionals, no matter what. 

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